아톡비즈(기업용)-FMC, CRM, CTI, IVR

The 아톡비즈 application is tailored to enhance the communication and customer relationship management capabilities of businesses. This robust app offers an array of functions to streamline various business operations, making it an indispensable tool for enterprises looking for a comprehensive solution.

Enjoy the ease of managing calls with features like call forwarding, which enables businesses to manage incoming calls with methods such as sequential, simultaneous, or circular ringing. It allows you to effectively handle calls from within the country or abroad. Furthermore, the integrated Private Branch Exchange (PBX) function facilitates internal and external communication regardless of location, enhancing collaboration and flexibility.

A strong emphasis is placed on professional representation with its caller ID feature—allowing outgoing calls to display the company’s representative number. Organization members can communicate privately through secure chatting, ensuring that file sharing and discussions remain confidential.

Efficiency is at the core of the experience with this solution. Click-to-dial functionality negates the need to manually dial numbers, and the Ring Back Tone (RBT) feature offers custom audio playback to inform and guide the caller prior to connection. Interactive Voice Response (IVR) bolsters this efficiency, directing calls to specified extensions automatically across multiple platforms, while delivering pre-recorded IVR messages.

Additional advantages include CRM integrations, offering in-depth customer data management coupled with tailored interaction capabilities such as callback features and detailed reporting. These tools allow businesses to better understand and meet the needs of their customers.

For companies that require robust communication capabilities, the application promises to be a powerful ally. Whether handling calls, managing client relationships, or collaborating internally, it is designed to provide a seamless operational experience.

Please be aware that since the platform uses internet data, charges may apply if not connected to Wi-Fi. Evaluate data plan limitations before usage. This app also requires certain access permissions to function optimally, such as microphone and phone access; additional permissions like camera and location services are optional but may enhance the user experience.